LUXURY CONCIERGE & PRIVATE TRAVEL SERVICES
WHAT Personal Data Do We Collect and WHEN?
We ask you for certain personal data to provide you with the products or services you request. For example, when you make purchases, contact our consumer services, request to receive communications, create an account, participate in our events or contests, or use our Site.
This personal data includes your:
TOOLS to Manage What Personal Data We Collect
When using our Site, we also provide in-time notice or obtain consent for certain practices. For example, we will obtain consent to use your location or send push notifications. In many cases, your web browser or mobile device platform will provide additional tools to allow you to control when your device collects or shares particular categories of personal data. For example, your mobile device or web browser may offer tools to allow you to manage cookie usage or location sharing. We encourage you to familiarize yourself with and use the tools available on your devices.
WHY and HOW Do We Use Your Personal Data?
We use your personal data in the following ways:
To Provide the Features of the Site and Services You Request
When you use our Site, we will use your personal data to provide the requested product or service. For example, if you make a purchase on www.hellothessaloniki.gr or participate in an event or promotion, we will use the contact information you give us to communicate with you about the purchase, event or promotion. If you contact our consumer services, we will use information about you, such as delivery or payment information, or the product you have purchased to help you resolve a problem or question.
In many cases, to use particular features within our Site you may need to provide Hello Thessaloniki with additional data or additional consent to use particular data in a certain way. For example, you may need to share content on social media, you may be required to provide your social media account credentials to sign in.
To Communicate Information about our Products, Services, Events and for Other Promotional Purposes
When you consent, we will send you marketing communications and news concerning Hello Thessaloniki products, services, events and other promotions. You can opt-out at any time after you have given your consent.
If you are an existing customer of Hello Thessaloniki (for example, if you have placed an order with us), we may use the contact details you provided to send you marketing communications about similar Hello Thessaloniki products or services where permitted by applicable law (unless you have opted-out). In other cases, we ask for your consent to send you marketing information. We may use the information that you provide to us as well as information from other Hello Thessaloniki products or services – such as your use of Hello Thessaloniki Site, your participation in Hello Thessaloniki events and contests – to personalize communications on products and services that may be interesting for you.
To Operate, Improve and Maintain our Business, Products and Services
We use the personal data you provide to us to operate our business. For example, when you make a purchase, we use that information for accounting, audits and other internal functions. We may use personal data about how you use our products and services to enhance your user experience and to help us diagnose technical and service problems and administer our Site.
To Protect Our or Others’ Rights, Property or Safety
For General Research and Analysis Purposes
We use data about how our visitors use our Site and services to understand customer behavior or preferences. For example, we may use information about how visitors to www. hellothessaloniki.gr search for and find products to better understand the best ways to organize and present product offerings in our storefront.
We may also use your personal data in other ways and will provide specific notice at the time of collection and obtain your consent where necessary.
To process your personal data, we rely on certain legal grounds, depending on how you interact with our Site.
SHARING of Your Personal Data
Hello Thessalonikis’ Sharing
Hello Thessaloniki shares your personal data with:
We may also transfer personal data we have about you in the event we sell or transfer all or a portion of our business or assets (including in the event of a reorganization, spin-off, dissolution or liquidation).
When you use certain social features on our Site, you can create a public profile that may include information such as your screen name, profile picture and hometown. You can also share content with your friends or the public, including information about your Hello Thessaloniki activity. We encourage you to use the tools we provide for managing Hello Thessalonikis’ social sharing to control what information you make available through Hello Thessalonikis’ social features.
PROTECTION and MANAGEMENT of Your Personal Data
Encryption & Security
We use a variety of technical and organizational security measures, including encryption and authentication tools, to maintain the safety of your personal data.
Retention of your Personal Data
YOUR RIGHTS Relating to Your Personal Data
You have the right to request: (i) access to your personal data; (ii) an electronic copy of your personal data (portability); (iii) correction of your personal data if it is incomplete or inaccurate; or (iv) deletion or restriction of your personal data in certain circumstances provided by applicable law. These rights are not absolute. Where we have obtained your consent for the processing of your personal data, you have the right to withdraw your consent at any time.
If you like would to request a copy of your personal data or exercise any of your other rights, please contact us.
Opting Out of Direct Marketing
If you have a Hello Thessaloniki account, you can opt-out of receiving Hello Thessalonikis’ marketing communications by modifying your preferences in the “view or change my profile” section of our Site. You can also opt-out by modifying your email or SMS subscriptions by clicking on the unsubscribe link or following the opt-out instructions included in the message. Alternatively, you can contact us.
COOKIES and Pixel Tags
Hello Thessaloniki collects information, which may include personal data, from your browser when you use our Site. We use a variety of methods, such as cookies and pixel tags to collect this information, which may include your (i) IP-address; (ii) unique cookie identifier, cookie information and information on whether your device has software to access certain features; (iii) unique device identifier and device type; (iv) domain, browser type and language, (v) operating system and system settings; (vi) country and time zone; (vii) previously visited websites; (viii) information about your interaction with our Sites such as click behavior, purchases and indicated preferences; and (ix) access times and referring URLs.
Third parties may also collect information via Sites through cookies, third party plug-ins and widgets. These third parties collect data directly from your web browser and the processing of this data is subject to their own privacy policies.
For a comprehensive and up-to-date summary of every third-party accessing your web browser (through Hello Thessaloniki), we recommend installing a web browser plugin built for this purpose. You can also choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings on each browser and device that you use. Each browser is a little different, so look at your browser Help menu to learn the correct way to modify your cookies. If you turn cookies off, you may not have access to many features that make our Site more efficient and some of our services will not function properly.
QUESTIONS and Feedback
If you wish to provide feedback or if you have questions or concerns or wish to exercise your rights related to your personal data, please send us an email at firstname.lastname@example.org