Capturing
moments!

Hello Thessaloniki: We suggest booking one week in advance. We try our best to accommodate any last minute bookings, but to ensure you get your preferred time, date, and photographer, we recommend booking 1-3 weeks in advance.

Hello Thessaloniki: With the exception of our “Only You in the City” package – designed for solo travelers – all of our packages are time-based, so the number of people in your party is up to you! Couples and groups can choose whichever package best fits their needs based on the amount of time they require for their photo tour. Check out all of our packages here.

Hello Thessaloniki: Absolutely! You can view all of the photographers, browse their portfolio and select your favorite.

Hello Thessaloniki: We respect your privacy and will never share your photos on our blog or social media without your permission! If you prefer to keep your photos private, that’s totally fine – just let us know in advance when you fill out the booking form. But as a bonus, if you leave us a review and let us share your story on our blog, we will send you a few additional edited photos from your photo tour!

Hello Thessaloniki: If you need to reschedule your photo tour, please notify us via email, phone, or text with at least 3 days notice.

Our rescheduling policy is as follows:  

• At least 3 days in advance, you will not be charged a rescheduling fee.
• After 3 days or within hours of your photo tour, you will be charged a €50 rescheduling fee.
• Cancelations during holiday season must be done a week in advance from the shoot date.

Hello Thessaloniki: If you need to cancel your photo tour, please notify us via email, phone, or text with at least 3 days notice.

Our refund policy is as follows:  

• At least 3 days in advance, you will receive a 90% refund.
• After 3 days or within hours of your photo tour, no refund will be issued (unless in case of emergency).
• Cancelations during holiday season must be done a week in advance from the shoot date.

Hello Thessaloniki: No refund will be issued for no-shows (with the exception of emergencies or unforeseen circumstances).

Hello Thessaloniki: If you’re running late (hey, it happens!), call or text your photographer as soon as possible. Sometimes your photographer may be able to wait for you, but in cases where they have another photo tour scheduled, they may not be able to stay longer.
Stay in contact with your photographer so you are both on the same page. We recommend arriving early to avoid traffic or any other unforeseen circumstances .

• If you arrive to your session late, any time that has passed will be forfeited and you may shoot for the remaining amount of time.

If you wish to extend your photo tour beyond the original scheduled time, any additional time will be charged. Rates for additional time start at €150/hour.  

Hello Thessaloniki: The great thing about our photo tours, is that they’re weather proof. With the exception of a hurricane, tropical storm or flood, the show will go on! Exploring the city under the rain is an adventure, and it will make for great photos (trust us!). 

Hello Thessaloniki: Of course! As long as the photographer is available, you can easily pay for the extra time through the site.
Rates for additional time start at €150/hour.  

Hello Thessaloniki: We will send you a link with your personalized private gallery within 24-48 hours EST (approximately) after your shoot.

Hello Thessaloniki: You have the right to use the photos for personal use. While you can share them with the world, post them, print them and hang them on your wall, you may not alter or re-sell them. Your photographer and Hello Thessaloniki retain the copyright of the photos.

Hello Thessaloniki: Your photos, selected and edited by your awesome photographer. Remember that due to the nature of candid photography, not all shots will come out as planned. If you have any specific “must-have” shots in mind, let us know prior to your photo tour.

Hello Thessaloniki: While we would love to provide all of the unedited or raw files, the magic happens after the editing process. And it would be nearly impossible for our photographers to edit all of your images. Think; quality vs. quantity!     

Hello Thessaloniki: We will send the photos via email and you will be able to download the photos directly to your smartphone or computer to share with your friends and family!

Hello Thessaloniki: Your high-resolution photos will be delivered in .jpg format.

Hello Thessaloniki: We ask all of our travelers to be respectful and honor the hard work we do to pair you with professional photographers and offer their outstanding services. Read about our Honor Code here.To purchase additional photos, you can do so prior to your photo tour through our “Extra Photos” package and receive them within 24-48 hours of your tour! Loved all your photos and want to buy more? Select your desired amount to purchase and we will send them to your email!  

Hello Thessaloniki: We can accommodate photo tours before the wedding (engagement shoot) or after the wedding ceremony (either on the day of or at a later time). Couples should feel free to dress in their wedding attire, but keep in mind that our photo tours are limited to a private, candid shoots, and will not document the ceremony and wedding. But if you want Event photography is something that we can do itfor you. Just send us an email.

Hello Thessaloniki: Yes, once the booking is confirmed. Your photographer will contact you via email if you booked through our website.

Hello Thessaloniki: You can choose the location where you meet your photographer; for example, your hotel lobby or directly at the place of your shoot. If you are not familiar with the area, ask your photographer to suggest the best place to meet!

Hello Thessaloniki: Yes, your photographer can suggest the best places according to your style and what you want to explore.

Hello Thessaloniki: From selecting the best time and location, our photographers will work with you every step of the way so you get priceless shots of this special moment. You can choose to keep it a secret and have your photographer hide and capture the moment candidly or you can play it up like a fun, casual photo tour and give your photographer a signal when you’re about to pop the question .  

Hello Thessaloniki: No worries, just request a city by sending us an email! 

Hello Thessaloniki: The traveler is responsible for any admission fees or transportation fees during the photo tour (entry to museum, Uber, transportation, etc.).

Hello Thessaloniki: All packages are bought as a session, which means you can’t split your time. If you would like us to capture your travel in two different days you would need to purchase two packages, one for each day.